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Privacy Notice

Last updated: 2 September 2026

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1. Who we are

Home-Start Wyre Forest is committed to protecting your privacy and handling your personal information responsibly.

Home-Start Wyre Forest is a registered charity, Charity Number 1120436.

Our registered address is:

The MCF Complex
60 New Road
Kidderminster
DY10 1AQ

For questions about this Privacy Notice or how we handle your personal information, please contact us at:

info@homestartwyreforest.co.uk

For the purposes of applicable data protection legislation, Home-Start Wyre Forest is responsible for deciding how and why your personal information is processed.

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2. What personal information do we collect?

When you use our website, you may voluntarily provide personal information through our contact form.

This may include:

  • your name;

  • your telephone number;

  • your email address; and

  • any information you choose to include in your message.

We recommend that you do not include unnecessary sensitive or confidential information in a website enquiry.

However, because Home-Start Wyre Forest supports families experiencing crisis, we recognise that people contacting us may choose to provide information about their family circumstances, wellbeing, health or other sensitive matters.

Where this happens, we will handle that information in accordance with applicable data protection requirements.

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3. How we use your information

We use information submitted through the website primarily to:

  • respond to your enquiry;

  • contact you about the matter you have raised;

  • understand whether our services may be appropriate for your circumstances;

  • provide information about our services where appropriate; and

  • maintain appropriate records of enquiries and communications.

We do not use information submitted through the contact form for general marketing or promotional communications unless we have an appropriate lawful basis to do so.

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4. Our lawful basis for processing

We will only process personal information where we have a lawful basis to do so under applicable data protection law.

Depending on the circumstances, this may include processing information because it is necessary for our legitimate activities as a charity, because it is necessary to take steps at your request, because we have a legal obligation, or because another lawful basis applies.

Where an enquiry involves information concerning health or other special categories of personal data, additional legal requirements may apply. We will only process such information where an appropriate condition for processing applies.

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5. Information relating to children

Our services are intended to support families with children under the age of 18.

If you provide information about a child when contacting us, that information may constitute personal data relating to that child.

We will only use such information where necessary for the purposes described in this Privacy Notice and in accordance with applicable data protection law.

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6. Who can access your information?

Website enquiries are stored within the website's systems and are also forwarded to our info@homestartwyreforest.co.uk email address.

Access to enquiries is restricted to authorised Home-Start Wyre Forest personnel who need the information to carry out their role and respond appropriately.

We do not sell personal information to third parties.

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7. Website provider and technology suppliers

Our website is built using Wix and is managed and maintained with input from Home-Start Wyre Forest.

The website may therefore involve the processing of technical information by website and technology service providers as necessary to operate and maintain the website.

We may also connect the website to Google Search Console to help us understand how the website is indexed and appears in Google search results.

Third-party service providers may process information on our behalf where this is necessary to provide their services. Where required, appropriate contractual and data protection arrangements will be considered.

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8. How long we keep your information

We will not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.

As a general policy, ordinary website contact-form enquiries will normally be retained for 12 months from the date the enquiry is received.

At the end of this period, information will be deleted or securely disposed of unless there is a legitimate reason to retain it for longer.

Information may need to be retained for longer where:

  • the enquiry results in an ongoing relationship with Home-Start Wyre Forest;

  • there is an ongoing safeguarding or support matter;

  • we are required to retain information by law;

  • the information is required for the establishment, exercise or defence of legal claims; or

  • another legitimate and lawful reason for continued retention applies.

We periodically review the personal information we hold and aim to delete information when it is no longer required.

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9. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate action.

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10. Cookies and similar technologies

Our website may use cookies and similar technologies that are necessary for the website to function properly.

Wix, our website platform, may also use cookies and similar technologies for the operation, security and performance of the website.

The exact cookies used may change depending on the website's configuration and features.

Where non-essential cookies or similar technologies require consent, we will provide appropriate information and, where required, ask for your consent.

Please see our Cookie Policy for further information.

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11. Your data protection rights

Depending on the circumstances, you may have rights under data protection law including the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information where there is no good reason for us to continue processing it;

  • request restriction of processing in certain circumstances;

  • object to certain processing;

  • request portability of information in certain circumstances; and

  • withdraw consent where processing is based on consent.

These rights are subject to certain legal exceptions and limitations.

If you wish to exercise a right, please contact us using the details provided below.

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12. How to contact us about your personal information

If you have a question about this Privacy Notice or would like to exercise one of your data protection rights, please contact:

Home-Start Wyre Forest
The MCF Complex
60 New Road
Kidderminster
DY10 1AQ

Email: info@homestartwyreforest.co.uk

Please provide enough information for us to identify you and understand your request.

We may need to request additional information to verify your identity before releasing or changing personal information.

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13. Complaints

If you are unhappy with the way we have handled your personal information, please contact us first so that we can investigate your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.

The ICO's website provides information about data protection rights and how to make a complaint.

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14. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will always be published on our website.

Last updated: 2 September 2026

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